Phone Manager Mobile iOS Installation

                                                                                                                                             

iOS Installation

This section outlines the steps involved in getting Phone Manager Mobile installed on one of the supported iOS devices. 

Installation Requirements

End-users will need the following information in their possession before they start the mobile client installation:

• Their username and password for accessing MCS. This may be their Domain user account (in format DOMAIN\username) or an MCS username and password.
• A valid network on their iOS device, Ideally they will be on the same network as the MCS Server.
• The IP address / Hostname of the MCS server. If connected to the corporate LAN then they will need the external IP Address / DNS name that has been configured for the remote Phone Manager Mobile connections.

 

Installation Steps

The following steps need to be followed to successfully complete a Phone Manager Mobile installation on an iOS device:

• Locate and install the Mitel Phone Manager Mobile application from the App Store on the iOS device. The application is free at the point of installation to the end-user. The application logo is shown below:

                 

• Launch the application
• The end-user license agreement will be displayed, this must be accepted before continuing.
• The user will then be presented with the 'Get Started' screen. The server connection details (IP address / hostname) and the user's username and password need to be entered at this point. If using a self-signed certificate on the MCS server the user will need to install the certificate at this time.
• Installing the certificate:         
  • If the user is on the same network as the MCS server then they can click the 'download SSL Certificate' link from the 'Get Started' screen.
  • If the user is remote then they will need to be emailed the certificate as an attachment. This can be done from the Mobile Clients Page on the MCS server. Clicking on the attachment will bring up the same certificate installation page as clicking on the download link.

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  • Pressing 'Install' in the top corner will store the certificate on the local device.
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• Press the 'Connect' button to complete the configuration

If the configuration is successful the application will load and the user will be presented with main Phone Manager UI.

 

Troubleshooting

If the user has problems:

• They have not installed the self-signed certificate
• They have entered their domain username in the format 'username@domain' or have entered their email address instead of 'DOMAIN\Username'
• The user does not have a Primary Extension programmed against their User Account on MCS
• The user's client profile does not give them permission to use Phone Manager Mobile
• The user's client profile is not configured to use Presence Profiles
• The user has entered an incorrect server address or username/password (if they are remote they will need to enter the remote server connection details on the 'Get Started' page).