Known Issues

Modified on Tue, 07 Mar 2023 at 04:45 PM

DPAR/ID	Area	Description	Notes/Work around
MN00537903	Phone Manager	Unable to change the order of columns once added when creating a call banner.	To work around this issue, simply remove the column(s) and re-add in the order you would like.
MN00584795	Phone Manager	Crackling noise on SIP Softphone when using G.711 A-law	To work around this issue, change Phone Manager Softphone SIP Extensions to use Mu-law.
MN00661458	Phone Manager	4-5 Second delay when transferring calls with Phone Manager Softphones	This has been reported on some sites using A-Law. When experienced, change to use Mu-Law.
N/A	Call Reporter	External Inbound Calls on Non-SIP Trunks Cannot be Cleared Using Dashboard	When using the 'Clear Call' feature of the Grid based tiles on an inbound external call that is not on a SIP based trunk, the call will not be cleared and instead will end up ringing at the attendant extension.
MIVO-937	Phone Manager Desktop	When using the Desktop Softphone on a remote site you may not be able to answer some calls that come via another device i.e. when there is a re-invite sent from the MiVO-250	See KB SO5206 In %appdata%, in the usersettings.xml, change the rewritesipcontact item to be true. Make sure PM is not running when you change the setting.
45035	Calls by Agent Report	DEE calls do not count in Calls by Agent Report	Currently due to the complexity of DEE callflows and the expectation that Agents will not use DEE there is no work around apart from not using DEE with Agents.

Handsfree Intercom calls will not work if the SIP device was created on the PBX as a generic SIP device - only if it was created as a 69xx SIP Device

6900 Support for different ringtones on different call types is only available if the SIP device was created as a 69xx SIP Device, not a generic SIP device, and requires 6.3 SP5 or greater