How to factory reset a Polycom VVX series

Modified on Wed, 30 Jun 2021 at 01:50 PM

Applicable to Polycom VVX 101, 150, 201, 250, 300, 301, 311, 350, 400, 401, 410, 411, 450, 500, 501, 600, 601

Follow the steps below to change a Polycom VVX from Lync or Skype for Business to Open Standards SIP. This must be done before provisioning your Polycom VVX phone. 

Factory Reset your Polycom VVX phone

  1. Turn off the device.
  2. On the “Loading Application” screen press “Cancel.”

  1. As soon as the “Welcome” message appears, press and hold down “1,” “3,” “5.”
  2. Release them only when seeing the “Enter Password” message appear.

  1. For password use the phone’s MAC address (using CAPS for letter) and press “OK.”
  2. After the restart your phone will be successfully reset (with default password “4, 5, 6”)

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