Port Forwarding
One method to connect Phone Manager from outside the local network is to use Port Forwarding. This involves reconfiguring the customer's firewall or router to forward traffic on specified ports through to the either the Mitel Communication Service or the MiVoice Office 250 telephone system.
If you are connecting through a Mitel MBG please refer to either:
MBG with Phone Manager Desktop
WARNING - Port Forwarding is a security risk when opening up SIP ports on the telephone system to the outside world. Mitel does not recommend using Port Forwarding for external Softphone connections.
Port Forwarding for Remote Phone Manager Desktop Connections
Configure the ports shown below to be forwarded to the IP address of the MCS server:
| Port | Target | Direction | Description |
|---|---|---|---|
| TCP 8187 & 8186 | MCS Server | Inbound | Used to communicate to the MCS server to provide configuration, user data, chat etc. |
| TCP 8188 | MCS Server | Inbound | Integration Services, only required if client access to the server-side API is required |
| TCP 2001 | MCS Server | Inbound | Used to provide telephony status and real-time data. |
| TCP 8204 | MCS Server | Inbound | Used to provide Personal Wallboard real-time data. |
| UDP 5060* | MiVoice Office 250 | Inbound/Outbound | SIP connectivity to the telephone system, used by the Phone Manager Desktop Softphone. |
* Only required when the Softphone is running
Port Forwarding for Remote Phone Manager Mobile Connections
Configure the ports shown below to be forwarded to the IP address of the MCS server:
| Port | Target | Direction | Description |
|---|---|---|---|
| TCP 8185 | MCS Server | Inbound | Used to communicate to the MCS server to provide configuration, user data, chat etc. |
| TCP 8190 | MCS Server | Inbound | Softphone Audio |
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